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An organization that doesn’t lose knowledge when people leave

The problem

Knowledge held in a person is knowledge scheduled for deletion. When people move on, the context, relationships, and judgment they carried leave with them — and the organization silently resets.

Related concepts

Framework

Experience
Judgment
Capture
Memory
Continuity
returns to Experience

Relevant writing

Practical implications

  • Capture judgment as it is formed, not in an exit interview — the context is gone by then.
  • Preserve relationships and their history, not only documents.
  • Make institutional memory retrievable by a successor with no prior context.

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