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An organization that remembers
The problem
Organizations preserve documents more reliably than they preserve the context, assumptions, judgments, and outcomes surrounding decisions. What was decided survives; why it was decided does not.
Related concepts
Framework
Evidence
Judgment
Decision
Action
Outcome
Memory
returns to EvidenceRelevant writing
Practical implications
- Treat decisions as first-class records — evidence, alternatives, rationale, and confidence — not only their outcomes.
- Link each decision to the evidence it rested on, so the reasoning can be re-entered later.
- Design for retrieval at the moment a similar decision recurs, not for archival.
