Memory & know-how
Knowledge Management
How institutions capture and reuse what they know.
The classic ambition of knowledge management — retaining and reusing institutional know-how — was limited by static documents. Reasoning turns memory from an archive into an active participant in decisions.
What it contributes
Provides the intellectual lineage for institutional memory: the long effort to keep knowledge from walking out the door.
Foundational ideas
- Tacit vs. explicit
- Knowledge that resists documentation.
- Communities of practice
- Where know-how actually lives.
- Knowledge decay
- What is lost as people leave.
Open questions
- What constitutes institutional memory, precisely?
- How is tacit judgment encoded without flattening it?